Simple rules for returns, damaged items, and replacements.
Last updated: 14 September 2026
Return request period: 7 days from delivery, for products marked as return-eligible.
When we accept returns
- You contact us within 7 days of receiving the product.
- The product is unused and has its original box, packaging, labels, accessories, and parts.
- The product is damaged, wrong, incomplete, or very different from its description.
If a product page has special return rules, those rules will apply first.
When we cannot accept returns
- The product is marked as not return-eligible on the product page.
- You contact us after 7 days.
- The product was used, changed, damaged after delivery, or returned without its original packaging or parts.
- The issue is a normal product variation or something clearly mentioned on the product page.
How to request a return or replacement
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Contact Tech Spark Customer Support within 7 days of delivery
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Send your order number and explain the problem.
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If the item is damaged, wrong, incomplete, or different from the description, send clear photos or a video.
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Wait for our confirmation and return instructions before sending the product back.
Inspection and solution
We will check the returned product. Depending on the problem, we may offer a replacement, refund, or another suitable solution. We will explain any return delivery process or cost before confirming the return.
Order cancellation
Before the parcel is handed to the courier, you can request to cancel the order. Please contact to our support WhatsApp number. After courier handoff, contact us as soon as possible. Cancellation may not be possible once delivery has started.